Crystal Mystery School - Terms and Conditions of Sale
The terms cover all courses, workshops and classes, as well as all physical products. By signing up for a Crystal Mystery School course, workshop, class or purchasing a physical product, you agree to abide by these terms.
Course Transfer and Deferment Policy
Students may defer enrollment to the next course up to 30 days before the start date or once they have received access to their course. This is free of charge. A formal request for this must be made via email to hello@gemmapetherbridge.com.
If a student needs to defer once enrollment closes, the course has started or they have access to the course content, there is a deferment fee. This is worked out as 35% of the course's total cost and is in addition to the original course cost. A formal request for this must be made via email to hello@gemmapetherbridge.com. The 35% fee must be paid before the deferment can be confirmed.
At that point, we will confirm your deferment to the next round of the said course, plus you will retain access to current course material as long as your original course payment plan remains active or your tuition is paid in full.
Deferment is only available if that course is due to be run again. When that isn’t the case, the student must stay on the current course.
Transferring to a Different Course: If a course has not started or you have not accessed the course content, you can transfer course credits to a different course as long as you have the correct prerequisite in place. Once a course has started or you have access, you cannot transfer.
Transfer is only available if the other course is due to be run in the next six months. When that isn’t the case, the student must stay on the current course.
Transferring a Course Space to a Different Person: Your place on any Crystal Mystery School Course is non-transferable between people. Therefore it cannot be used by anyone other than yourself.
Course Cancellation:
If you need to cancel your spot on a course, the following terms apply:
A formal request for this must be made via email to hello@gemmapetherbridge.com. If that request is made:
Up until 30 days before a course begins, a refund less £300 deposit can be requested.
After the 30 days or once you have course access, all courses are non-refundable. If you have access to the course content, then payment is due in full before you can leave the course.
Note: In the unlikely event that the school cancels a course, workshop, or class for any reason, you can transfer to another course date free of charge or a full refund, including the deposit, can be issued.
Workshops or Class Refunds, Transfers and Deferment Policy
Once booked, workshops and classes are non-refundable and cannot be transferred to a different date. If you cannot attend in person and we have not been issued the Zoom Link yet, you can change the name on the booking free of charge. To request this, email hello@gemmapetherbridge.com.
Refund Policies:
Refunds are made in Pounds Sterling. The Crystal Mystery School is not liable for changes in exchange rates, Customs Fees or foreign transaction fees. Refunds of services will be subject to a 25% processing fee.
Credit notes are valid for 12 months from the date of issue. A credit note will not be subject to this processing fee.
Failed Payment Policy
If you enrolled in a payment plan and your payments default, you will be notified via email in the first term by the payment processing provider. Please update your payment information within five business days of a failed charge.
If your payment defaults a second time, we will contact you for payment and an update.
If this happens a third time, we will revoke access to your training materials until your payment issues are resolved. Once your payment issue is resolved, you must allow us three business days to manually adjust your account and grant you access to your course materials again.
Please email us at hello@gemmapetherbridge.com for guidance and details on updating payment information.
Cancelled Payment Plan Policy
If you are enrolled on a payment plan and choose to cancel your payment plan, we will immediately revoke access. Course access can only be granted again when the full balance is paid or you start another payment plan.
If you’re enrolled in a payment plan and choose to cancel your payments because you want to take the training at a later time, you must inform us in writing first via: hello@gemmapetherbridge.com.
Change of Payment Details:
It is your responsibility to keep your Payment Plan details up to date. Please contact us at hello@gemmapetherbridge immediately if card details need to be updated or changed.
Third-Party Payment Plan:
All correspondence regarding payment agreements made with Klarna, Afterpay and 3 Pay need to be carried out directly with them and their Terms and Conditions apply. The Crystal Mystery School cannot be involved.
Course Offers
All offers given must be redeemed within the set timeframe. The expiration dates are strict and non-negotiable and must be claimed by midnight UK time on the stated date.
Coupons and promotional offers cannot be combined or applied retroactively. If you have paid your deposit, this counts as ‘retroactive.’
All expiry dates and times are final. Extensions cannot be granted.
Complimentary free Bonus Courses/Workshops/Classes: Sometimes, courses, workshops or classes run by The Crystal Mystery School will include extra courses, workshops or classes within the stated price or as an offer. These complimentary courses, workshops or classes are for the stated dates only; they cannot be exchanged for a different course, workshop or class and they cannot be exchanged for their monetary value.
You are not automatically booked onto one of these courses, workshops or classes. You must actively book your spot. To claim a place in a complimentary course, workshop, or class, you have to email us at hello@gemmapetherbridge.com within the deadline given. It is the student's responsibility to book their spots on these free complimentary courses, workshops or classes before the booking deadline. The offers end at midnight on the date stated.
Physical Products
We do not accept returns or exchanges for physical products (including books, journals, cacao kits and crystal kits) unless the item you purchased is damaged on arrival. If you receive a defective item, please email us a photo at hello@gemmapetherbridge.com so we can see the details of the product defect.
We will then request that you return the items via Royal Mail. You must follow our exact guidance. Once received and the items has been checked, if you are entitled to a replacement, we will dispatch a replacement product within four business days.
International Shipping Note: We no longer send items outside of the UK.
Course Enrolment Criteria:
All students must be a minimum of 18 years old.
Please see the relevant course content for prerequisites specific to that course. By booking on the course, you are affirming that you have the right prerequisites. If a certificate is required, we will ask that you send us a photo of the certificate.
Certification
You will receive your certifications once:
Course requirements have been met.
You have paid in full.
The school only recognises you as qualified if these points have been completed and we have emailed you your certificate.
All courses are certified by the Certified Medical Association (CMA).
If someone is in a course and subsequently does not attend or does not qualify in the stated timeframe, they will be moved from the course content immediately and no refunds will be issued.
Certification and Employment
We do everything in our power to support you in graduating. That said, you must do your part and show up for live calls, complete the course material and fulfil the graduation requirements.
Gemma shares tips and strategies for a successful business that have worked for her and many other successful entrepreneurs. However, Gemma and the Crystal Mystery School cannot offer any guarantees of your business's revenue or employment. Nor can she or anyone connected to the school give financial, tax or legal advice.
Instead, Gemma and the Crystal Mystery School are committed to supporting you throughout the course and offering lifetime access to course materials, resources and the community.
Misconduct
If a student acts disruptively or disrespectfully to a teacher, our admin staff or fellow students, they will receive a warning. If a second warning needs to be issued, the student will be permanently removed from the course and school. No refund will be issued and the student cannot seek compensation.
In extreme cases, the Crystal Mystery School seeks the right to remove a student without any warning. No refund will be issued and the student cannot seek compensation.
Intellectual Property
All misuse of the Crystal Mystery School's Intellectual Property will result in legal action.
Unless otherwise indicated, all materials within Courses, workshops and Classes, including the manuals, text, graphics, training videos, design, names, logos and underlying software, are protected by copyright owned and licensed by Higher Self School Ltd. When you sign up for a course with the Crystal Mystery School, you acknowledge and agree that this is the case.
You may not modify, copy, reproduce, upload to a third-party site, post, transmit or distribute the material.
You may stream material to your computer or download it to your phone/tablet via our apps for viewing and/or printing as long as the material is kept intact and in the same form as presented in training (including any copyright or other notice) and is for your personal, non-commercial use.
If you are seen to be profiting directly from our intellectual property, The Crystal Mystery School will seek legal action to obtain all profits.
The Crystal Mystery School is happy to recognise you as a student of the school but cannot allow you to represent our relationship in any other manner.
Affiliate Program:
Those using our affiliate program can only use the graphic materials offered. You cannot represent or imply any relationship with the Crystal Mystery School other than that of an affiliate.
You must set up an affiliate account in full, including your payment details, to receive affiliate payments. If any part of this has not been completed, you are not eligible to receive payments. Affiliate payments are issued automatically. Therefore, it needs to be set up correctly. The Crystal Mystery School cannot manually issue a payment at a later date.
Once set up, the Affiliate program will issue you a URL. Potential signups must use your URL link to a course page when signing up. It is your responsibility to make sure they do. If they do not, you are not eligible for your affiliate payment. Even if someone leaves the site and then returns to sign up later, you will still receive your affiliate payment.
Those on the Affiliate program cannot use the affiliate discount for themselves.
Life Time Access:
Lifetime access refers to the life of the Course or the Crystal Mystery School. Not the lifetime of the student.
Course, Workshop and Class Terms:
Students must be punctual to all classes. When attendance counts towards your qualification, full class attendance with video screens on is required. Partial attendance of a class does not count.
Where it is advertised, a video replay of a class will be available; this means the replay will be uploaded inside the school within 48 hours of the end of the course, workshop or class. However, we cannot be held responsible if the file is corrupt or the recording did not happen. In those incidents, the school will endeavour to offer an older recording of that class.
Gemma does not teach all classes. She has a team of Teaching Assistants who will take some classes for her when needed. This is to the student's benefit as it offers them a variety of practitioner experiences. However, Gemma always intends to do most of the teaching and Q&As. She will teach the whole course when a course, workshop or class is only a few hours long.
The School cannot be held responsible for loss or damage to property during an online course, workshop or class organised by the Crystal Mystery School.
The Crystal Mystery School cannot be held responsible for any inability to attend a course, workshop, or class due to a participant's internet connection, faulty computer, or any other technical issue that stops a person from attending.
In-person events
Participants are expected to be punctual and behave with respect to the event leader(s) and others present.
Where possible, the Crystal Mystery School tries to offer In-person events, but they are never guaranteed and should not be expected.
Anyone wishing to participate in any in-person courses, workshops, classes or activities, no matter the location, is responsible for their safety and that of their belongings.
The Crystal Mystery School cannot be held responsible for losses or additional expenses due to delays or changes in travel services, sickness, weather or any other cause.
Magazine Submissions:
The school invites students to contribute to our magazine where possible. However, this should not be expected and is not guaranteed. Students can submit articles for consideration only. This does not mean the articles will be used.
The school cannot be held responsible for any misprinting by ourselves or errors made by their student contributors.
We strive to include your name with your article but further details cannot be guaranteed. Once launched, the magazine cannot be changed.
Supporting The Students:
While the school tries to promote all its students and occasionally repost student social media content, this cannot be expected.
Third Parties:
Although the Crystal Mystery School, The Higher Self School and Gemma Petherbridge might recommend third-party party services or products and invites Guest Speakers and Teaching Assistants, the Crystal Mystery School is not responsible for their actions or endeavours.
Waiver of Liability
Student’s Physical and Emotional Wellbeing: If you sign up as a student, you recognize that courses, workshops, and classes in the Crystal Mystery School might require physical exertion and the movement of equipment, which may sometimes cause physical strain or injury. You acknowledge you are fully aware of the risks and hazards involved. You agree to assume full responsibility for any risks, injuries or damages, known or unknown, which might be incurred as a result of participating in any training. You understand that it is your responsibility to consult with a physician regarding any health concerns.
Student’s Emotional Wellbeing: If you sign up as a student, you recognize courses, workshops and classes in the Crystal Mystery School require a balanced and healthy mental state as energy work in any form, including Cacao, can affect your mental health.
You must inform the Crystal Mystery School immediately via hello@gemmapetherbridge.com of any concerns you might have before enrolling in any courses, workshops or classes. Please also consult with a physician and mental health provider.
Once enrolled, you agree to assume full responsibility for any known or unknown effects that might occur as a result of participating in any training.
You understand that you must inform the Crystal Mystery School via hello@gemmapetherbridge.com immediately and consult with a physician and/or mental health provider regarding any mental health concerns if they arise.
If you suffer from any addiction, particularly drugs or alcohol, you must inform the Crystal Mystery School via hello@gemmapetherbridge.com before enrolling on any courses, workshops or classes. You need to be in recovery before taking part.
If you sign up for a course and have not informed us of any physical or emotional ailments you might be experiencing, signing up confirms you have read all the Terms and Conditions and are healthy enough to participate.
Cacao Facilitator Training:
If you are taking Antidepressants, have a Heart Condition, Diabetes, or Epilepsy, or are pregnant or think you might be, please contact us at hello@gemmapetherbridge.com before enrolling on any courses, workshops or classes or as soon as you find out.
Pregnancy: Reiki Training and Crystal Healing are not advised during pregnancy and would be completed at your own discretion.
Note: Gemma Petherbridge is the Founder and Head Teacher of the Crystal Mystery School. The Crystal Mystery School is a brand owned by The Higher Self School Ltd, of which Mr Russell Tomlin is also a Shareholder. All statements made in these terms and conditions apply and safeguard the Crystal Mystery School, the Higher Self School Ltd, Gemma Petherbridge, Russell Tomlin, all staff and our freelance team.